Terms and Conditions for Man With Van Bromley

These Terms and Conditions set out the basis on which Man With Van Bromley, referred to in this document as we, us or our, provides domestic and commercial moving, transport, collection and related removal services within the United Kingdom. By making a booking, confirming a quotation, or instructing us to proceed with any service, the customer, referred to as you or the client, agrees to be bound by these terms. These conditions are designed to provide clarity on the service process, payment expectations, cancellation rights, responsibilities for property and goods, waste handling obligations, and the legal framework that applies to the agreement.

Our services may include single-item transport, room moves, part-load removals, delivery assistance, labour-only support, and similar transport-related work. Unless we agree otherwise in writing, all services are supplied on a best-efforts basis and subject to the information you provide at the time of booking. It is important that the details you supply are complete, accurate, and up to date, because the price, vehicle allocation, staffing requirements, and completion times may depend on those details. Failure to disclose relevant information may result in extra charges, delays, or refusal to continue the service.

These terms apply to all bookings, whether made by telephone, email, online enquiry, or any other accepted communication method. They are intended to operate alongside any written quotation, invoice, or service schedule. In the event of any conflict between these terms and a specific written agreement signed or accepted by both parties, the written agreement will prevail only to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply.

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force on the date of booking will normally apply to your order, unless a later written variation is agreed by both parties. If any provision is found to be unlawful, unenforceable, or invalid by a court or competent authority, the remaining provisions will continue in full force and effect.

Booking process begins when you submit an enquiry and provide the information needed for us to assess the work. This may include the collection and delivery addresses, access conditions, floor levels, item size and weight, parking restrictions, time windows, and whether any special handling is required. Based on this information, we may provide a quote, estimate, or hourly rate. A quote may be fixed or provisional depending on the nature of the job and the accuracy of the information supplied.

A booking is confirmed only when we have accepted the work and, where required, received any deposit, advance payment, or written confirmation requested by us. We may refuse or cancel a booking before commencement if the job is unsuitable, unsafe, unlawful, or materially different from the information originally provided. It is your responsibility to ensure that the scope of work is correct, and to notify us promptly of any change that may affect access, timing, loading, unloading, or vehicle requirements.

Where a time slot is agreed, it is an estimated arrival or completion window rather than a guaranteed exact time, unless expressly stated otherwise. Delays may occur due to traffic, previous jobs overrunning, weather, road closures, or circumstances outside our reasonable control. We will aim to communicate significant changes where practicable, but we are not responsible for losses arising solely from minor scheduling variation. If access is restricted or parking arrangements are inadequate, we may need to alter the method of completion, use additional labour, or adjust the charge accordingly.

Payments must be made in accordance with the agreed quotation, invoice, or booking confirmation. Unless otherwise stated, prices are exclusive of any additional charges that arise from waiting time, extra labour, congestion caused by incorrect information, difficult access, tolls, parking fees, or any other unforeseeable cost reasonably incurred in performing the service. If a fixed price has been given, that price applies only to the work described and only on the assumption that the details provided were accurate and complete.

We may require a deposit to secure the booking. Deposits are generally non-refundable where the cancellation is made by you outside any applicable cooling-off rights or where we have already allocated resources and incurred costs. Balance payments may be due on completion of the service, on the day of collection, or before delivery, depending on the agreed arrangement. We accept payment by the methods stated at the time of booking, and all sums must be paid in full without set-off, deduction, or withholding unless required by law.

Late or failed payment may result in additional administration charges, suspension of further work, or recovery action. We reserve the right to retain possession of goods lawfully until payment is received in full where such a right exists under applicable law or contract. Any charges outstanding after the due date may accrue interest at the statutory rate permitted under UK legislation for commercial transactions, or at a reasonable rate for consumer bookings where applicable and lawful.

Cancellations and amendments should be notified as soon as possible. If you wish to cancel or reschedule, we will assess whether any costs have already been incurred, including vehicle allocation, labour time, fuel preparation, or third-party charges. Where reasonable notice is given, we may offer to move the booking to another date without penalty, subject to availability. However, if significant resources have been committed, we may retain all or part of any deposit or charge a cancellation fee that reflects our actual losses and administrative costs.

If you cancel at short notice, or if you are unable to proceed with the job when we arrive, you may still be responsible for the full or partial booking fee, especially where we have attended the site, waited for access, or started the work. For consumer contracts made at a distance or off-premises, any statutory cancellation rights will apply only where the law provides them and subject to any lawful exceptions, including where the service has begun with your express request and acknowledgment of possible charges.

Liability is limited as far as the law allows. We will use reasonable care and skill in performing the service, but we cannot guarantee against every possible loss, delay, or damage event. Our responsibility is limited to direct loss or damage caused by our proven negligence or wilful misconduct. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, emotional distress, or losses arising from delays outside our reasonable control.

You remain responsible for ensuring that goods are suitably packed, protected, and prepared for transport unless we have expressly agreed to carry out packing or wrapping as part of the job. Fragile, high-value, or irreplaceable items should be identified in advance. We may decline to move certain items if they are not properly packaged, exceed safe handling limits, or are prohibited by law. We are not liable for damage arising from pre-existing faults, unsuitable packaging, hidden defects, or the natural movement of items during transit where reasonable care has been taken.

If any item is damaged, lost, or delayed while in our control, you must notify us within a reasonable time and, where possible, before the goods are handled further or removed from the delivery point. Any claim must be supported by a description of the item, evidence of its condition and value, and details of the circumstances. Our total liability for a claim, whether in contract, tort, or otherwise, shall be capped at the lower of the amount paid for the relevant service or the amount recoverable under any applicable insurance policy, except where the law prevents such limitation.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law. If we are delayed or prevented from carrying out our obligations by events beyond our reasonable control, including severe weather, accident, traffic incidents, public authority action, strike, fire, flood, or equipment failure, we shall not be in breach of contract for the period of the delay or disruption.

Waste regulations apply whenever we remove, carry, or dispose of unwanted items, packaging, or debris as part of the service. We will only transport or dispose of waste where this has been agreed in advance and where the waste is lawful to handle. Customers must disclose whether items are reusable goods, general waste, recyclable material, electrical equipment, bulky refuse, furniture, or hazardous substances. We do not knowingly collect or dispose of prohibited, dangerous, or unlawful waste unless specifically permitted to do so under the relevant legal framework and with the correct documentation.

You are responsible for ensuring that any waste handed over to us is accurately described and legally transferable. If a waste transfer note, receipt, or description is required by law, you agree to provide the necessary information and co-operate with any reasonable request to complete records. We may refuse to transport waste that lacks clear classification, contains contaminants, or would expose us to non-compliance with waste carrier, environmental protection, or duty-of-care obligations. Where we arrange disposal through approved facilities or third parties, any charges for disposal, gate fees, sorting, or specialist handling may be added to the invoice.

Client obligations include making the premises accessible, ensuring that the items are ready for collection, and providing safe parking or loading arrangements where possible. You must obtain any permissions required from landlords, building managers, neighbours, local authorities, or other relevant parties. If stairs, lifts, narrow entrances, distance from parking, or restricted access increase the effort required, we may charge additional labour time or revise the service terms accordingly. You should also ensure that all information supplied about the load is accurate and that any special handling instructions are clearly communicated before the job begins.

We may suspend or terminate the service if you, your representative, or any third party at the site behaves abusively, unlawfully, or in a manner that creates a health and safety risk. We may also refuse to carry items that are unsafe, improperly packaged, over the agreed weight or dimensions, or likely to cause damage to our vehicle, personnel, or other property. Where the service is terminated for reasons attributable to you, you may remain liable for costs already incurred and any reasonable fee for work completed up to that point.

Our staff may take reasonable steps to protect premises and goods, but we are not responsible for dismantling, reassembling, disconnecting, or reconnecting appliances unless this has been specifically agreed in writing and can be carried out safely. We may use subcontractors or suitably qualified third parties to complete all or part of the service, and where we do so, they will be subject to obligations consistent with these terms. You agree that no person other than the parties to the contract has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.

These terms and any dispute arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law permits proceedings in another UK jurisdiction. Any dispute should first be raised in good faith so that the parties may attempt to resolve the matter promptly and proportionately before formal legal action is taken.

General provisions apply to the entire agreement. We may assign or transfer our rights and obligations under the contract where this does not materially reduce your legal protections. You may not transfer your rights or obligations without our prior written consent. Failure by us to enforce any part of these terms on one occasion does not waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation.

By proceeding with a booking for man and van services in Bromley or any related moving assistance provided under the Man With Van Bromley name, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are intended to create a fair and transparent framework for removals, transport, and waste-related services, while allowing flexibility for practical circumstances and compliance with UK law. They should be read carefully before any work is confirmed, and any questions about the scope of service should be resolved in advance of the booking date.