Terms and Conditions

Man with Van Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bromley provides transport, moving and related services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied to private and business customers unless otherwise agreed in writing.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company refers to the provider of the man and van, removal and related services trading as Man with Van Bromley.

Customer refers to any individual, partnership, company or organisation that requests or receives services from the Company.

Services refers to any transport, loading, unloading, packing, handling, delivery, collection, relocation or associated work carried out by the Company.

Vehicle means any van or other vehicle used by the Company to carry out the Services.

Goods means all items, furniture, belongings, equipment, boxes and other property in respect of which the Services are provided.

Scope of Services

The Company provides man and van services, including local and regional house moves, flat moves, office moves, small removals, collection and delivery of single items or multiple items, and related loading and unloading assistance.

The exact scope of the Services will be set out in the booking confirmation issued by the Company, based on the information supplied by the Customer at the time of booking.

The Company reserves the right to decline any booking request at its absolute discretion and without providing a reason.

Booking Process

Bookings may be made by the Customer through the Company’s chosen booking channels as made available from time to time. By requesting a booking, the Customer confirms that all details provided are true, complete and accurate, including collection and delivery addresses, access information, parking arrangements, the nature and quantity of Goods, and any special handling requirements.

A booking is only confirmed once the Company has accepted the request and issued a confirmation. The Company may issue a quotation before confirmation. Quotations are based on information provided by the Customer and are not binding if that information is incomplete or inaccurate.

The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including changes in dates, times, addresses, volume of Goods, access conditions or any other relevant factors. The Company may adjust the price or decline to proceed if changes materially alter the nature of the Services.

The Customer is responsible for obtaining and providing all necessary permissions for access, loading and unloading at both collection and delivery locations, including any building management or concierge approvals where applicable.

Quotations and Pricing

Quotations are normally provided on either an hourly rate basis or a fixed price basis, as specified by the Company. Unless clearly stated otherwise, quotations are exclusive of congestion charges, tolls, parking charges, fines, ferry charges and other third party costs. These will be added to the final price where incurred.

Quotations are valid for a limited period from the date of issue, as specified by the Company, and may be withdrawn or revised at any time prior to acceptance of a booking.

The Company may revise the quotation or charge additional fees where:

the information supplied by the Customer was incorrect or incomplete

the volume or nature of Goods is greater than stated

access is more difficult than described, including stairs, long carries or restricted entry

waiting time arises due to the Customer, their agents or third parties

the Customer requests additional Services or changes to the original booking.

Payments and Charges

Unless agreed otherwise in writing, payment terms are as follows.

For residential Customers, payment is normally due either in full in advance or immediately upon completion of the Services on the day of the move, depending on the payment method offered by the Company for that booking.

For business Customers, the Company may at its discretion offer invoice terms. Where invoice terms are agreed, payment must be received in cleared funds within the period stated on the invoice. If no period is specified, payment is due within seven days of the invoice date.

The Company accepts payment by the methods it makes available from time to time. The Customer is responsible for any bank or payment processing charges applied by their provider.

If payment is not made in accordance with these Terms and Conditions, the Company reserves the right to:

charge interest at the statutory rate on overdue sums

withhold delivery of Goods until payment is received in full

retain Goods under a lien until full payment is made, including storage and additional handling charges where applicable

take legal action to recover unpaid sums and associated costs.

Customer Responsibilities

The Customer is responsible for:

ensuring that Goods are properly packed and protected, unless packing Services are expressly included in the booking

adequately labelling fragile, valuable or special care items

disconnecting and preparing appliances and equipment prior to the arrival of the Vehicle, unless otherwise agreed

removing fixtures, fittings or doors where necessary and safe to do so, or arranging for this to be done

ensuring that adequate parking is available for the Vehicle at all locations, and for obtaining and paying any necessary permits or authorisations

being present, or providing an authorised representative, at collection and delivery to oversee the work, check items and sign documentation.

Where the Customer is not present, the Company may carry out the Services as instructed, and the Customer remains fully liable for all charges and for any consequences of the absence.

Parking, Access and Delays

The Customer must arrange suitable legal parking for the Vehicle as close as reasonably possible to the property entrance. Any parking penalties, clamping, towing or similar costs arising due to the instructions or omissions of the Customer will be added to the final bill.

The Customer must provide accurate information about stairs, lifts, long carries, restricted access, narrow roads or entrances, and any other factors affecting the safe and efficient performance of the Services. If the Vehicle cannot park safely or access is unreasonably restricted, the Company may cancel or adjust the Services and charge for time spent.

Delays caused by the Customer, their agents or third parties, including waiting for keys, paperwork, access permissions or payment, may incur additional waiting time charges at the Company’s standard hourly rate.

Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to the Company through the communication channels used for the booking. Cancellation is only effective once acknowledged by the Company.

The following cancellation charges may apply, calculated on the total quoted or estimated price.

If cancellation is made more than 7 days before the scheduled start time, no cancellation fee will normally be charged, save for any non-refundable third party costs already incurred.

If cancellation is made between 48 hours and 7 days before the scheduled start time, the Company may charge up to 50 percent of the total quoted or estimated price.

If cancellation is made less than 48 hours before the scheduled start time, or if the Customer fails to be available at the arranged time, the Company may charge up to 100 percent of the total quoted or estimated price.

Where the Customer wishes to amend the date, time or nature of the booking, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an adjustment to the price.

Exclusions and Prohibited Items

The Company will not handle or transport the following types of items, and they must not be included in any consignment.

Explosives, firearms, weapons or ammunition

Hazardous, corrosive, flammable or toxic substances

Illegal goods or substances

Cash, precious metals, jewellery or stones of high value

Livestock, animals or plants requiring special transport conditions

Perishable items requiring refrigeration or controlled environments

Any items that in the Company’s reasonable opinion could cause harm to persons, property or the Vehicle.

If such items are found in the Goods, the Company may remove, refuse to transport or dispose of them, and the Customer will be responsible for any related loss, damage, fines or costs.

Waste Regulations and Disposal

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general rubbish clearance service and will not remove or dispose of household refuse, builders waste, hazardous waste or other controlled waste unless expressly agreed and legally permitted.

Where the service includes removal of unwanted items for disposal, the Customer confirms that they have full authority to dispose of those items. The Company will use only authorised disposal or recycling facilities where required and will comply with duty of care obligations in relation to controlled waste.

The Customer must not request the Company to dispose of items at unauthorised locations, including fly tipping, dumping in public spaces or using inappropriate containers. The Company may refuse any request that would breach waste, environmental or local regulations.

The Customer remains responsible for any fines, penalties or legal consequences resulting from instructions to the Company that breach applicable waste or environmental laws.

Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this section.

The Company will not be liable for any loss or damage arising from:

inadequate or improper packing by the Customer, unless packing Services have been provided by the Company

the disconnection, reconnection, dismantling or reassembly of furniture or equipment carried out at the Customer’s request, unless caused by the Company’s negligence

normal wear and tear, or minor marks and scratches occurring in the ordinary course of moving

loss or damage to Goods where the Customer or their representative directly handles or supervises the handling of those Goods

any loss or damage not reported to the Company in writing within 48 hours of completion of the Services.

The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to the reasonable replacement or repair cost of the affected items, subject to any applicable cap specified in the booking or in the Company’s insurance arrangements.

The Company shall not be liable for consequential, indirect or economic loss, including loss of profits, loss of opportunity, loss of data, or emotional distress.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded or limited.

Delays, Events Beyond Control and Force Majeure

The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee arrival or completion times. Time shall not be of the essence unless expressly agreed in writing.

The Company shall not be liable for any delay or failure in performing the Services where caused by circumstances beyond its reasonable control, including but not limited to severe weather, traffic incidents, road closures, breakdowns, public transport disruption, strikes, industrial action, civil unrest, acts of government or public authorities, accidents or acts of third parties.

In such cases, the Company may suspend or reschedule the Services without liability, and will notify the Customer as soon as reasonably practicable.

Claims and Complaints

If the Customer wishes to make a claim for loss or damage or raise a complaint about the Services, they must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

The notification should include a clear description of the issue, details of any damaged or missing items, and supporting information where available. The Company may request photographs or other evidence and may inspect Goods before agreeing any remedy.

The Company will investigate complaints in good faith and aim to respond within a reasonable time. Any offer of compensation will be made in accordance with these Terms and Conditions and any applicable insurance policy.

Data Protection and Privacy

The Company will collect and process personal information about the Customer to manage bookings, provide Services, take payment, handle complaints and comply with legal obligations. The Company will take reasonable measures to keep such data secure and to use it only for legitimate business purposes.

By providing personal information, the Customer consents to its use for these purposes. The Customer may request details of personal information held about them and may ask for corrections where data is inaccurate.

Subcontracting

The Company reserves the right to use subcontractors or agents to perform all or part of the Services. Where subcontractors are engaged, the Company will remain responsible to the Customer for the proper performance of the Services in accordance with these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy, and no single or partial exercise shall prevent any further exercise of the same or another right or remedy.

These Terms and Conditions, together with the booking confirmation and any written variations agreed by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements or understandings.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights or obligations at any time, provided this does not reduce the level of service promised to the Customer.

By proceeding with a booking, the Customer confirms that they have read and understood these Terms and Conditions and agree to be bound by them.